Defining The Services-As-Software Business Model For AI

My angel investment in Botkeeper has been one of the most influential in my thinking on how AI strategy is evolving. When new high impact technologies come along, they often shake up status quo business models and because no one understands what business models might emerge on the other side, it’s a wonderful time to […]

Does Customer Development Really Matter For Startups?

I was chatting with someone the other day about customer development and I asked a simple question. Now that customer development has become so common among venture backed tech startups, has it moved the needle at all on outcomes? I don’t have any hard data but, it seems to me that just as many startups […]

What Ethan Zuckerman Could Teach Googlers About Debate Culture

When I read recently about Google’s attempts to corral internal debates, I thought the way Ethan Zuckerman handled his leaving the MIT Media Lab was a very good model for how to handle debate in general. I’ve met Ethan twice while sitting on panels together and have always been impressed with how he handled himself. […]

What Horses, Watches, And Bookstores Can Teach Us About Why Automation Won’t Kill Jobs

A few months ago I spoke on a panel, and I was asked a question that I am always asked about AI and automation – will it kill jobs? And if so, what do we do? The answer I gave surprised many people who said they had never heard an answer like this before so […]